![]() Paul is currently away on leave, and so I received a prompt reply back from Sonya Rossiter, Accor Plus VP of Marketing. In my email I provided all the screenshots that the members named above provided in the threads, so as to give Accor Plus as much information as possible to pass onto the IT department, and I requested that Paul look into this for the interests of the Accor Plus members, as it seems that Accor has been content to "take us for a ride", as they have been aware of this issue since at least June (as per Accor Concierge's last posts). Sonya has given her blessing for me to post her email replies here on the forum: Paul has asked me to respond as he is currently on leave and I am more involved with the issue you have raised. Initially, thank you for taking the time to write such a comprehensive email with such concrete examples of room and rate availability issues. We have been working with colleagues in Paris to address this technical issue and have shared any examples that we have come across. Unfortunately it has been identified that it is very complex as it sits within the core availability engine. ![]() We have been advised by IT that the fix will take place in December and we have regular progress updates. I am however going to take the opportunity to share your email DIRECTLY with our global head of IT and our global head of Loyalty and Customer Care. ![]() I will also follow up on the reactivity of the Accor Concierge. Maelstrom, we do appreciate your loyalty and as mentioned above, the fact that you have taken such significant time to communicate with us on these issues. Please do let me know if you have time for a call, however I am sensitive of your time.
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